Service Updates

2nd November 2020 - Changes to Concessionary Travel Availability

Concessionary Pass Holders

With effect from 2^nd November 2020, we will no longer be offering concessionary pass holders free travel before 09:30 on our 456 or 461 routes.  All other routes are unaffected by this change.

From this date, all concessionary pass holders will have to purchase a ticket and pay the appropriate fare.

This decision has been taken to assist with overloading issues on these routes during our peak journeys due to restrictions on the maximum number of passengers that we can carry under current government social distancing guidelines on Public Transport.

We will continue to offer concessionary pass holders free travel before 09:30 on all our other routes until further notice.

Affected Services:

• 461 Flagship
• 456

24th September 2020 - Passenger Loadings Update

Further to our recent Service update on the 11th September 2020, regarding the reduced capacity on our buses due to Social Distancing Requirements.

We continue to review and seek clarification from our Trade Bodies (CPT), The DFT and also Surrey County Council, regarding the need to social distancing whilst traveling on public transport.  We can confirm that the guidelines on practising social distancing whilst travel on buses, remains unchanged and the 1 metre plus rule still applies.

This means that our buses will continue to operate following the Social distancing requirements, so our vehicles are only able to carry 12 individual passengers, unless passenger's are traveling with their families bubbles which will then increase the number of passengers who can travel.

We continue to closely monitor passenger loadings very carefully and where we see continued patterns of buses being full on certain journeys (usually around school times) we will look to provide duplicate services to carry the School Children.  These additional services are provided in conjunction with Surrey County Council, we are working closely with our colleagues at Surrey's Transport department to try and ensure all our passengers can travel on their preferred service.

Duplicate Services are already in place on heavily loaded School journeys on the 461, 408, E5 and 73 servcices

The advise that we are getting from our trade bodies and the DFT is that you should try to travel outside of peak journeys if possible to help ensure those that have to travel in peak times are able to do so.

We apologise if you have been unable to catch your preferred bus and for any inconvenience that this has caused you.

Falcon Buses

Affected Services:

• Bus Services
• 461 Flagship
• 514
• 564
• 456
• 515
• 73
• 28
• 408
• E16
• E5

11th September 2020 - Passenger Loadings

We are aware of a number of our passengers who have been unable to catch the bus that they wanted to due to the bus being full.

We are currently following government guidelines and practising social distancing on our buses, this means our vehicles are only able to carry 12 individual passengers, unless passenger's are traveling with their families bubbles which will then increase the number of passengers who can travel.

We are discussing this with Surrey County Council, for a way to increase our capacity's and hope to have further news in the next week.

We apologise if you have been unable to catch your preferred bus and for any inconvenience that this has caused you.

Falcon Buses

1st September 2020 - Flagship 461 Service Reinstated 30 minute service

We are pleased to announce that from the 1st September 2020 our extended Flagship 461 service will be increased to operate every 30 minutes between St Peters Hospital and Kingston, Monday to Saturday.

Our revised timetable will be on our website shortly.

We thank you for choosing to travel with Falcon.

Falcon Buses.

3rd August - Bus Service Time Table Changes

We hope all our customers and passengers are keep safe and well.

With the easing of lockdown restriction's we are now seeing our passenger numbers increase and so we are pleased to announce the following changes to our bus services bringing back normal or hourly service on a number of routes from Monday 3rd August 2020.

The changes to each route are shown below and timetables will be added to our website later in the week.

• E5   -  Full Monday to Friday Service (as per pre lockdown timetable) – No Saturday service
• E16 -  Full Monday to Friday Service (as per pre lockdown timetable) – No Saturday service
• 408 -  Continued reduced service between Epsom and Cobham with extra departure -
  • 12:20 departure from Epsom now extended to Cobham Sainsbury’s, departing back from there at 13:20
• 515 -  Hourly Monday to Friday Service – two hourly Saturday service
• 28   -  Hourly Monday to Friday Service with off-peak gaps for driver meal break – two hourly Saturday service
• 73   -  Hourly Monday to Friday Service with off-peak gaps for driver meal break – two hourly Saturday service

Our other services continue to run as follows -

• Flagship 461 Service - Full Monday to Friday Service from St Peters Hospital to Kingston every 30 minutes, and hourly on a Saturday,
• 456  -  Full Monday to Friday Service from Staines to Woking (hourly) and 2 hourly Saturday service,

We are working hard to publish the updated timetables to our website and apologise if any of these changes have effected your journeys.

Falcon Coaches

10th June 2020 - Updated Safety Measures - FACE COVERINGS

Face Coverings - Updated 21st July 2020

With effect from Monday, 15th June 2020, it will become compulsory for all passengers unless exempt for medical reasons or age (children under 11) to wear a face covering when travelling on public transport in England.  This follows new Guidance and Regulations that have been issued by the Government, while we recover from the Coronavirus.

Our drivers have been instructed to challenge any passenger who refuses to wear a face covering, and if they refuse then we will keep records of the refusal and these passengers will be reported to the authorities.

Please be aware that our drivers have been issued with a clear visor or a face covering which they will wear while passengers board or alight.  However they will not wear these while they are driving as they are exempt from having to.

Please ensure that you are carrying and wearing you face mask, when you board and travel on our buses.

Falcon Coaches

Affected Services:

• 514
• 515
• 456
• 564
• 73
• 28
• E5
• E16
• 408
• 461 Flagship

15th June 2020 - Flagship 461 Timetable Changes

During the period of the Coronavirus Pandemic our Flagship 461 service has been running at a reduced frequency of hourly on Monday to Saturdays.

With the gradual changes to the Lockdown we have seen our passenger numbers gradually increase.

So we are pleased to announce that with effect of the Monday 15th June 2020 we will be increasing our frequency on our Flagship 461 service.

• From Monday 15th June 2020 we are reintroducing our full Monday to Friday timetable, with buses running up to every 30 minutes, and this will continue to operate until further notice,
• We will continue to operate the reduced hourly timetable on Saturdays until further notice,

The 461 service will continue to be extended from Addlestone to St Peters Hospital, and the 431 service will be withdrawn now.

We thank you for your patience and hope that the disruption has not inconvenienced you to much.

Please see the Flagship 461 page for the revised timetable.

We wish all our customers and passenger safety and good health 'Stay Well'

Falcon Coaches

6th June 2020 - 456 Timetable Changes

During the period of the Coronavirus Pandemic our 456 service has been running at reduced frequency's during the off peak periods on Monday to Fridays and there has been no service on a Saturday or Sunday (operated by Whitebus).

With the gradual changes to the Lockdown we have seen our passenger numbers gradually increase.

So we are pleased to announce that with effect of the 6th June 2020 we will be increasing our frequency on our 456 service.

• From Saturday 6th June 2020 we are reintroducing a Saturday service, this will run every 2 hours throughout the day, and will continue to operate on Saturdays until further notice,
• From Monday 8th June 2020 we are reintroducing our full Monday to Friday timetable, and this will continue to operate until further notice.

We thank you for your patience and hope that the disruption has not inconvenienced you to much.

Please see the 456 page for the revised timetable.

We wish all our customers and passenger safety and good health 'Stay Well'

Falcon Coaches

13th May 2020 - 73 Service Mechanical Issue

Unfortunately the vehicle that is due to cover the 09:00 departure from Woking on the 73 this morning has had a mechanical issue on its way to Woking.  Our engineers are currently attending the vehicle and a second vehicle is on its way.  However this will mean that the departure from Woking will be approximately 10 to 15 minutes late.  The following journeys are affected -

• 09:00 departure from Woking (10 minutes late)
• 09:28 departure from Chobham (this may run a few minutes late)

We apologise for any inconvenience this has caused to your journeys.

Falcon Buses

20th April 2020 - 73 Service Mechanical Issue

Unfortunately the vehicle that is due to cover the 09:00 departure from Woking on the 73 this morning has had a mechanical issue on its way to Woking.  Our engineers are currently attending the vehicle however this will mean we have to cancel the following journeys this morning.

• 09:00 departure from Woking
• 09:28 departure from Chobham

We apologise for any inconvenience this has caused to your journeys.

Falcon Buses

13th April 2020 - New Safety Measures Implimented

With effect of the 14th April 2020, we are implementing the following new safety measures to help ensure the safety of our staff, customers and your fellow passengers.

To protect those traveling on our buses, we are asking our customers and passengers to follow the guidelines that have been issued buy Public Health England regarding social distancing to help protect our Staff, Key Workers and other passengers while you travel.

• While waiting at the bus stop, please allow room for others to wait and wait 2 meters apart,
• Before you board our bus please allow others to exit the vehicle,
• Allow space between your fellow passengers and board one at a time, wait on the pavement until the passenger in front has paid their fares,
• Sit in every other seat (unless traveling with your family), allow space and keep the seat next to, behind and in front of you empty if possible,
• Paying your fare -
  
  • Our preferred payment method at the present time is either contactless using your Debit or Credit card or our mobile ticketing facility on our website and we would ask you to use this as the main way in which you pay your fare,
  • If you are unable to make payment using contactless payment methods then we will be accepting Cash but with EXACT CHANGE ONLY, and all our drivers have been instructed not to issue change,
• If you are feeling unwell or have any symptoms of Coronavirus, please DO NOT TRAVEL, stay at home and follow Government advice,

Since the pandemic started our already high cleaning standards have been increased and now every vehicle is being deep cleaned nightly, with extra attention given to all surfaces, hand poles, and grab handles now being all sanitized nightly,

All our routes continue to be operated (most to reduced frequency's in off peak hours), these routes are all essential to support NHS and other key worker needing to travel, as well as those in our communities who require our buses to get them to Doctors, Supermarkets and Pharmacy's. We ask that everyone who travels on our buses help ensure our buses remain as safe a possible.

The current situation is something that has never happened before and we would ask that our staff are treated with respect and that all our passengers continue to be patient, Our staff continue to provide a vital service in challenging circumstances, and so deserve to be treated with respect.

We will continue to review the situation daily and will communicate any updates through our website and social media pages.

3rd April 2020 - Saturday Bus Services

We hope all our customers and passengers are keep safe and well.

As an update and reminder we just wanted to confirm what services and frequency's will be operating on Saturday's from the 4th April for the foreseeable future.

• 461 will be running hourly on a Saturday (extended to St Peters Hospital),
• 28 - no service,
• 73 - no service,
• 456 - no service,
• 514/515 - no service,
• 564 - no service,
• E5 - no service,
• E16 - no service,
• 408 - no service,

From Monday the 6th April for the foreseeable future.

• 461 - Monday to Saturday - will be running hourly (extended to St Peters Hospital),
• 28 - Monday to Friday - will be running 2 hourly,
• 73 - Monday to Friday - will be running 2 hourly,
• 456 - Monday to Friday - will be running to Saturday time table - hourly in peak and 2 hourly in off peak,
• 514/515 - Monday to Friday - will be running to Saturday time table - hourly in peak and 2 hourly in off peak,
• 564 - Monday to Friday - revised Saturday timetable,
• E5 - Monday to Friday - revised Saturday timetable,
• E16 - Monday to Friday - revised Saturday timetable,
• 408 - Monday to Friday - revised timetable not serving Effingham,

We are working hard to publish the updated timetables to our website and apologise if any of these changes have effected your journeys.

Falcon Coaches

6th April 2020 - 'Epsom's Premiere Bus Company'

We are pleased to announce that from the 6th April 2020, Falcon will be Epsom's new Premiere Bus Company.

From the 6th April 2020 we will be operating the following buses services that serve Epsom -

• E5 - Langley Vale - Wells Estate - Epsom - Ewell - Watersedge
• E16 - Epsom - Ewell - Stoneleigh - Worcester Park
• 408 - Epsom - Leatherhead - Cobham (or Effingham)

Initially due to the Coronavirus Pandemic we will be operating to emergency timetables (which are shown on our website) once things return to normal, the current full timetables will be back in operation.

We look forward to welcoming our new passengers on board from Monday.

We wish all our customers and passengers safety and  good health 'Stay Well'

Affected Services:

• E5
• E16
• 408

3rd April 2020 - Flagship 461 Timetable Change

We are pleased to announce that following the support of our friends at Surrey County Council who have now provided some financial support for our Flagship 461 service.

We have been able to improve the frequency of our service back to an hourly service (from the 2 hourly service that has been in place this week). We will operate the hourly throughout the week and Saturdays for the foreseeable future while the Coronavirus Pandemic continues.

We thank you for your patience and hope that the disruption has not inconvenienced you to much.
Please see the Flagship 461 page for the revised timetable.

25th March 2020 - 431 Service Suspended

We have taken the decision due to the reducing passenger number to suspend the 431 service between Addlestone and St Peters Hospital.

However to replace this suspension our Flagship 461 service has been extended to serve St Peters Hospital.

Please see our website for the revised time table,

Falcon Coaches 

26th March 2020 - Further Service Reductions

Due to the continued reduction in passenger numbers it is with regret that we have to announce that we are further reducting the frequency of our Flagship 461 service.

With effect of Monday 30th March 2020 the service frequency will be reduced to a 2 hourly service in both directions, we will continue to operate the route between St Peters Hospital and Kingston Upon Thames.

To further reduce our costs we have taken the decision to remove the onboard WIFI from the 461 service for the foreseeable future.

Our revised time table is available on our website under the 461 service.

If there are any queries please do call our offices.

We continue to operate all other services to our emergency timetables, and our depot is manned as usual.

We hope all our passengers and customers continue to be healthy

Falcon Coaches

Revised Emergency Timetables 25th March 2020

In these unprecidented times we wish all our customers and passengers Health and Safety over the coming months.

The numbers of passengers we are carrying is reducing while we all self isolate ourselves to fight the Coronavirus.

We at Falcon are dedicated to provide passenger transport to our key workers and so we will continue to run most of our bus services. However due to the reduction in passenger numbers we are having to make the following changes to our time tables with effect from Wednesday 25th March 2020.

• 461 - Current Saturday service will be reduced to an hourly service in each direction, the service will however be extended to St Peters Hospital to ensure our NHS staff are able to continue to get to work (this will replace the 431 service).
• 431 - Service will now be suspended and replaced with hourly 461 service above.
• 456 - Saturday time table in peak hours, which will be reduced to 2 hourly in the off peak hours.
• 514/515 - Saturday time table in peak hours, which will be reduced to 2 hourly in the off peak hours.
• 564 - Saturday timetable will continue but there will be 2 breaks in the middle of the day for driver rest periods.
• 28 / 73 - Saturday timetables will be in place however these will be operated every 2 hours.

Copies of our time tables will be updated to our website tomorrow morning, and copies will be made available on the buses from Wednesday.

We apologise for any inconvenience these changes have made to your journeys and hope to be back to normal full service as soon as possible.

If you have any queries please contact our offices.

Falcon Buses.

Update on Mobile App

Further to our service update on the 18th September, we are pleased to advise that our Mobile Phone App is now back working.  This means that all M-Tickets should now be fully operational.

We apologise for the any issues that this issue has caused you.

Falcon Buses

Mobile Phone App

We apologise for the issues that some off you may have found over the past few days of issues of our mobile phone app not working and issues where you have been unable to use your M-Tickets.

Our Website / App partners are working on the issue and we hope to have everything fully operational by the end of the week.

If you are having issues using your M-Ticket and have to purchased a standard fare on the bus from our driver please keep hold of your paper ticket and contact our office where we will make a full refund for the extra costs you have incurred.

We apologise for any issues that this may cause to your journey.

Falcon Coaches.

2nd April 2019 - 456 & 28 Service Disruptions

We apologise for the delays to our services today due to roadworks that have affected routes 456 and 28.

456

There are currently major traffic delays in West Byfleet and the surrounding areas (backing as far back as Addlestone) due to roadworks and temporary traffic lights that have seen Woking bound services running up to 1 hour late.  These lights are in place for the next 13 weeks. Due to the late running certain trips on the 456 at peak times may be curtailed.  We will provide a further update this afternoon.

28

Due to road works in St Johns Guildford Bound 28 services are running upto 1 hour late arriving at Guildford, this has ment that due to this late running certain peek hour trips on the 28 will be curtailed. 

We apologise for any inconvenience this may cause to your journeys.

Falcon Buses.

18th March 2019 - Road Closure on 28 Service Route Diversion

We have been notified of a road closure between Brookwood and Pirbright on Monday the 18th March 2019.

The road will be closed at the railway bridge at Dawney Hill in both directions between 09:30 and 15:30 so between these times the route will not serve Brookwood or Pirbright Camp, in the Guildford direction it will divert at the Brookwood Traffic lights going Straight on towards Guildford, turning right onto Cemetery Pales, White Hart Corner, Ave De Cagny and then left onto Guildford Road back to normal line of route.  This will be reversed in the opposite direction toward Woking.

All journeys before 09:30 and after 15:30 will follow normal line of route.

We apologise for any inconvenience caused to our passengers.

Falcon Coaches

15th March 2019 - Live Bus Tracking

We apologise but due to a technical issue at the present time our live bus tracking facility is not working fully.

Our Website and App suppliers are currently working on the system at the current time to rectify the situation.

Please rest assured that all our services are running as normal.

Falcon Coaches

Contactless Payments

We are pleased to announce that Contactless Payments are now being accepted on all our bus routes.

As of today 24/10/2018, it is now possible to purchase any ticket that is normally available to buy on the bus, up to the value of £30, using Contactless Payment bank card or via Apple or Android Pay.

Affected Services:

• 461 Flagship
• 514
• 515
• 456
• 564
• 73

Falcon will provide you with service updates here

Check the site and app for planned and scheduled service changes.