Lost property

Have you left something on one of our buses?

We will do all that we reasonably can to locate and return any lost property left on our buses.

If you find any lost property on our buses, you should pass this to the driver. Our drivers check their buses at the end of their journey for any property left or lost on board. Lost property items are then documented and forwarded to our offices at our main Byfleet depot.

Lost property is only kept for a period of 28 days, apart from perishables which will be disposed of immediately or items that may become a health and safety risk which can be disposed of at any time at our discretion.

Any high value items, such as laptops and mobile phones, will require proof of identification before items can be released.

To report lost property please contact our customer services team on 01932 787752 on Mondays to Fridays only between 0930 and 1400.

We are unable to post, deliver or return any lost property to you, all items must be collected from the offices at our main depot in Byfleet. No appointment will be necessary but lost property can only be collected during the office hours shown above.

We cannot accept any responsibility for items left on our buses and coaches, or any items that are returned to our depots.