Emegerncy Timetable currently in place The 461 Flagship service from Falcon buses runs every 60 minutes
We hope all our customers and passengers are keep safe and well.
As an update and reminder we just wanted to confirm what services and frequency's will be operating on Saturday's from the 4th April for the foreseeable future.
From Monday the 6th April for the foreseeable future.
We are working hard to publish the updated timetables to our website and apologise if any of these changes have effected your journeys.
We are pleased to announce that following the support of our friends at Surrey County Council who have now provided some financial support for our Flagship 461 service.
We have been able to improve the frequency of our service back to an hourly service (from the 2 hourly service that has been in place this week). We will operate the hourly throughout the week and Saturdays for the foreseeable future while the Coronavirus Pandemic continues.
We thank you for your patience and hope that the disruption has not inconvenienced you to much.
Please see the Flagship 461 page for the revised timetable.
Due to the continued reduction in passenger numbers it is with regret that we have to announce that we are further reducting the frequency of our Flagship 461 service.
With effect of Monday 30th March 2020 the service frequency will be reduced to a 2 hourly service in both directions, we will continue to operate the route between St Peters Hospital and Kingston Upon Thames.
To further reduce our costs we have taken the decision to remove the onboard WIFI from the 461 service for the foreseeable future.
Our revised time table is available on our website under the 461 service.
If there are any queries please do call our offices.
We continue to operate all other services to our emergency timetables, and our depot is manned as usual.
We hope all our passengers and customers continue to be healthy
In these unprecidented times we wish all our customers and passengers Health and Safety over the coming months.
The numbers of passengers we are carrying is reducing while we all self isolate ourselves to fight the Coronavirus.
We at Falcon are dedicated to provide passenger transport to our key workers and so we will continue to run most of our bus services. However due to the reduction in passenger numbers we are having to make the following changes to our time tables with effect from Wednesday 25th March 2020.
Copies of our time tables will be updated to our website tomorrow morning, and copies will be made available on the buses from Wednesday.
We apologise for any inconvenience these changes have made to your journeys and hope to be back to normal full service as soon as possible.
If you have any queries please contact our offices.
Further to our service update on the 18th September, we are pleased to advise that our Mobile Phone App is now back working. This means that all M-Tickets should now be fully operational.
We apologise for the any issues that this issue has caused you.
We apologise for the issues that some off you may have found over the past few days of issues of our mobile phone app not working and issues where you have been unable to use your M-Tickets.
Our Website / App partners are working on the issue and we hope to have everything fully operational by the end of the week.
If you are having issues using your M-Ticket and have to purchased a standard fare on the bus from our driver please keep hold of your paper ticket and contact our office where we will make a full refund for the extra costs you have incurred.
We apologise for any issues that this may cause to your journey.
We apologise to any passengers who are waiting or traveling on our services this morning.
Due to the closure of the M25 and Hampton Court Road this morning all our bus services are running late this morning, they are all being affected by the additional traffic in the area.
We apologise for any inconvenience that this has caused to your day.
We are pleased to announce that Contactless Payments are now being accepted on all our bus routes.
As of today 24/10/2018, it is now possible to purchase any ticket that is normally available to buy on the bus, up to the value of £30, using Contactless Payment bank card or via Apple or Android Pay.